The Professional Course for Digital Communication and Service Technician aims to train qualified professionals in the field of digital communication and customer service. This course prepares students to interact effectively in both digital and physical environments, using technological tools to support social media management, digital marketing, e-commerce, and public service, ensuring quality service and promoting customer satisfaction.
THEORETICAL TRAINING
PRACTICAL TRAINING
LINK TO THE PROFESSIONAL WORLD
THIS COURSE IS MOST SUITABLE FOR YOU IF:
✔ You are interested in Digital Communication and Marketing;
✔ You enjoy interacting with people and providing quality service;
✔ You are curious about social media, e-commerce, and digital content creation;
✔ You like technology and working with digital platforms;
✔ You are interested in customer service and loyalty strategies;
✔ You enjoy working in teams and solving communication challenges.
You will be trained to:
(Professional Skills)
✔ Plan and implement communication and digital marketing strategies;
✔ Manage social media and create multimedia content for various platforms;
✔ Develop online advertising campaigns and email marketing;
✔ Use digital analysis tools to measure the impact of campaigns;
✔ Provide customer support in both physical and digital environments;
✔ Work with e-commerce platforms and online customer service;
✔ Apply loyalty techniques and customer relationship strategies;
✔ Handle complaints and solve communication problems effectively.
You can work in:
(Professional Opportunities)
✔ Digital marketing and advertising companies;
✔ Communication and social media management agencies;
✔ E-commerce and online customer service companies;
✔ Stores and commercial services with digital and in-person customer service;
✔ Companies in the field of consulting and customer support;
✔ Communication and marketing departments of public and private organizations.
